Total 8 job vacancies by Ikano-Retail

•    Ensure a safe and secure environment for co-workers and customers through trainings, audits, in-spections and standards and national/local legal demands.
•    Manage Fire Command Centre daily operations and responses to any emergency situations.
•    Meet IKEA intended level of safety and security by achieving positive results during Sec Check and insurance inspection.
•    Conducting internal and external accident investigations, recommending solutions, quality reporting of all incidents, follow up and ensure preventive actions are implemented.
•    Conduct compliance checks and reviews on health, safety and security standards and document them, ensure actions are implemented and follow up.
•    Ensure the Store’ Emergency and Crisis Response programs are always capable of immediate re-sponse.
•    Ensure security guards are trained with the ability to secure IKEA assets with IKEA intended level of Safety and Security.

The Sales & Supply Support Manager leads and develops the Bangkok market (MMA) sales and supply support team, setting clear direction and goals for goods availability, healthy stock structure, efficient range management and accurate forecasting – all delivered at the lowest possible cost.

• Lead the market Sales and Supply Support team and work with country Selling, Supply & Availability and Store Commercial teams to secure the highest possible goods availability in all market business units (IKEA Bangna, Bang Yai and Sukhumvit) for commercial activities as well as excellent everyday customer perceived availability.
• Contribute to the market/store business plan(s) and store logistics action plans.
• Secure an efficient and precise range management process for the market.
• Work actively with the store commercial teams on the range change process and ensuring the required article parameters are in place in all business units to support the timely sales start of new articles as well as the clearance of outgoing articles in the most cost effective way.
• Maximise efficient goods replenishment in all business units.
• Together with the Store Goods Flow Inbound Managers, ensure the daily stock count is executed successfully in all stock holding units.
• Identify, recruit and develop the talents within the market Sales and Supply Support team to secure a high level of competence and succession planning is in place.
• Ensure that the market Sales and Supply Support team works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety & security and the environment.

Your assignment
•    Promote and safeguard the IKEA culture by being a role model who expresses the IKEA Values in all L&D operational matters and people agenda.
•    Be an active contributor in the formulation, communication and implementation of competence development strategies, tools and programs in close co-operation with store HR generalist.
•    Actively promote the implementation of the store training calendar in close co-operation with the regional competence HUB and the functions.
•    Support the implementation of a local and regional pool of trainers of programs in the training calendar.
•    Secure the on boarding process for new-workers is carried out as well as a well-functioning buddy system, basic job knowledge.
•    Maintain training module database and produce reports as necessary.
•    Take the lead in the store to build training programs that are aligned to the need of business as well as adapted to the co-workers way of learning for today and tomorrow needs.
•    Support all managers in the store in the learning & development process by being the expert on learning & development of co-workers and managers; pro-actively lead the learning & development process.
•    Ensure investment and budget for all learning activities with clear goal setting and follow up.

Supporting the Shopkeeper which seeks sales maximization in your area of responsibility using knowledge of your HFBs, local market and your customers, as well as the IKEA tools and the experience and expertise of your colleagues. You support the efficient working of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.

You will oversee that your HFB area is in shape and has strong commercial basics during opening hours. Required to work actively with ranges changes and commercial activities, ensuring that top selling products are stocked sufficiently and clearly communicated and displayed at all times.

Share your knowledge and learning with other co-workers to create a constant learning environment and increase their product knowledge.

·         Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching co-workers.

·         Together with your team, you focus on putting the customer first in everything you do within the store.

·         You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available).

·         Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan.

·         You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.

·         You are proactive in finding opportunities and acting on them to maximise sales through understanding customers and the local market and keeping an eye on competition.

·         You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).

·         You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. over-stock) and IKEA service products in order to maximise sales and long-term profitability.

·         You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

About the job

To create inspiring store solutions for an easy and convenient shopping experience and increasing vitality by translating deep knowledge about consumer buying behaviour, store layout, range presentation and local market knowledge. Thereby contributing to positioning the IKEA brand in the local market as the home furnishing specialist and the IKEA store as an up-to date and innovative destination that always offers something new.

Your assignment

• Use visual merchandising competence to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store by working with store layout, range presentation and vitality.
• Actively contribute to the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans in close co-operation with other functions.
• Use the knowledge of people's needs and dreams in the local market to plan and implement relevant, inspiring, affordable and commercial range presentation solutions that reflect a wide variety of styles, price levels, meet the many individual tastes and exceed our visitor's expectations.
• Keep visitors in mind when working on the shop floor, minimize disruption and remain aware at all times of the importance of safety and the visual impact for visitors.
• Respect routines and responsibilities, work together with the Com&In team and other functions, act quickly to exploit commercial opportunities and understand the impact of actions on the financial results.
• Secure high quality, simplicity, efficiency and cost consciousness in planning and implementing all range presentation solutions by applying national directions and using global tools, proven solutions and best practices.
• Actively contribute to gathering insights about store layout and range presentation and translating this knowledge into relevant and inspiring store solutions that will support a convenient shopping experience and reflect the local needs of life at home.

About the job

Attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge.

ลักษณะงาน/หน้าที่ความรับผิดชอบ
•    ปฏิบัติการและดำเนินงานด้านอาหารภายในแผนก
•    ดูแลและรักษาคุณภาพทั้งคุณภาพและบริการ รวมถึง stock สินค้า พร้อมทั้งให้บริการแก่ลูกค้า
•    ปฏิบัติตามขั้นตอนการรักษาความปลอดภัยด้านอาหารอย่างเคร่งครัด (Food Safety)
•    ให้บริการแก่ลูกค้าและผู้เข้ามา IKEA เพื่อเกิดความพึงพอใจสูงสุดและมีความสุขในการช็อปปิ้ง

Your assignment

• Assists the manager and support the team by actively contribute to the development and implementation of a clear IKEA Food action plan for the store. 
• Work to ensure that the area of responsibility is clean, tidy, organised, priced, attractive and inviting at all times.
• Contribute to an easy buying process that will make it easy and convenient for our customers to shop in the store at all times throughout the day.
• Comply with and follow internal rules, policies and daily operational routines regarding issues like quality, food safety and stock figures as set by my manager.
• Works proactively to avoid bottlenecks and consistently improve customer satisfaction.  
• Assists the manager in good sales forecast, thus enabling proper supply planning, ordering, efficient goods handling and stock control.
• Contribute and support relevant marketing and in-store activities.

The Sales & Supply Support Manager leads and develops the Bangkok market (MMA) sales and supply support team, setting clear direction and goals for goods availability, healthy stock structure, efficient range management and accurate forecasting – all delivered at the lowest possible cost.

• Lead the market Sales and Supply Support team and work with country Selling, Supply & Availability and Store Commercial teams to secure the highest possible goods availability in all market business units (IKEA Bangna, Bang Yai and Sukhumvit) for commercial activities as well as excellent everyday customer perceived availability.
• Contribute to the market/store business plan(s) and store logistics action plans.
• Secure an efficient and precise range management process for the market.
• Work actively with the store commercial teams on the range change process and ensuring the required article parameters are in place in all business units to support the timely sales start of new articles as well as the clearance of outgoing articles in the most cost effective way.
• Maximise efficient goods replenishment in all business units.
• Together with the Store Goods Flow Inbound Managers, ensure the daily stock count is executed successfully in all stock holding units.
• Identify, recruit and develop the talents within the market Sales and Supply Support team to secure a high level of competence and succession planning is in place.
• Ensure that the market Sales and Supply Support team works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety & security and the environment.

ลักษณะงาน / หน้าที่ความรับผิดชอบ
• ดูแลให้บริการเช็คเอาท์เป็นไปอย่างรวดเร็ว และมีประสิทธิภาพสำหรับลูกค้า
• ดำเนินการชำระเงินด้วยวิธีการที่เชื่อถือได้ มีประสิทธิภาพ ถูกต้อง และเป็นมิตร
• ตรวจสอบให้แน่ใจว่าลูกค้าได้รับคำแนะนำเกี่ยวกับวิธีการชำระเงินที่เหมาะสม และรักษาความปลอดภัยการชำระเงินที่เหมาะสมจากลูกค้า
• ตรวจสอบให้แน่ใจว่าบริการชำระเงินนั้นรวดเร็ว และมีประสิทธิภาพสำหรับลูกค้าของอิเกีย
• สร้างประสบการณ์เชิงบวกให้กับลูกค้า
• ปฏิบัติตามขั้นตอนการจัดการเงินสดเพื่อความปลอดภัยของการจัดการเงิน

Your assignment

• Ensuring the check-out service is fast and efficient for customers, and cost-effective for IKEA store.

• Ensuring payments are handled in a reliable, efficient, accurate and friendly way.

• Ensuring that customers are guided to the appropriate way of payment and secure proper payments from customers.

• Make sure checkout service is fast and efficient for IKEA’s customers and cost-effective for the IKEA store.

• Create positive experience to customers.

• Follow cash handling procedures to ensure the security of money handling

• Ensure that customers are guided to the appropriate way of payment and secure proper payments from customers.