Alfa Leisureplex Group has an opportunity for a Hotel Assistant Manager to join the team based at our Imperial Hotel, Ilfracombe......
Alfa Leisureplex Group has an opportunity for a Hotel Assistant Manager to join the team based at our Imperial Hotel, Ilfracombe.
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only employee owned Travel Company and our brands include Leisureplex Hotels, Alfa Travel and David Urquhart Travel.
Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of circa 2,050 rooms and achieve strong all year round occupancies due to our sister brand Alfa Travel, plus our links to other coach operators and group organisers. We also cater for Self Drive guests and take direct hotel bookings.
As an employee owned business with over 900 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high quality service to our customers.
The Hotel Assistant Manager Role:
As a Hotel Assistant Manager you will work closely with the Hotel General Manager in running a compliant and efficient Hotel. You will work closely with the Hotel team to deliver a smooth service in all departments in accordance with Company guidelines. You will be responsible for all aspects of the Hotel in the General Managers absence, being the main point of contact for both guest and employee queries.
This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Leisureplex Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.
This role offers a base salary of £30,500 per annum dependent on the candidate, Live in accommodation within the Hotel can be considered initially if required alongside a number of other benefits.
Key Tasks:
Responsibility for all aspects of the Hotel in General Manager’s absence, usually 2 days per week and annual leave.
Assisting the General Manager in the recruitment, on-boarding, training and supervision of all Hotel employees.
Responsibility in conjunction with the General Manager for the on-site Health and Safety and compliance of the Hotel. Maintaining the safety standards for both guests and employees at all times.
Overseeing the smooth running of your designated departments as determined by the weekly rota and undertaking training in all departments as instructed by the General Manager.
Working within any department within the Hotel as and when required, usually 3 days per week.
Preparation, circulation and management of the weekly Rota’s.
Responsibility for the safety and security of the building, including all stock, floats and keys.
Completion of weekly timesheets, stock takes and finalising the weekly sheet
To be pro-active in monitoring future sales and liaising with Central office to maximise occupancy.
Ensuring that all systems are maintained correctly by all relevant Reception teams and providing training as required.
Ensuring there are adequate provision in the Hotel ensuring that orders are placed with suppliers accurately and in good time.
Receiving and checking deliveries as required.
Assisting the General Manager with coach group arrivals and departures and taking responsibility in the General Managers absence.
Maintaining company records in respect of lost property, maintenance items, and security of keys, reporting of accidents, contractors and visitors.
Compliance with all relevant legislation concerning the service of alcoholic beverages, health and safety at work, fire safety, food hygiene and any other legal requirements that may be brought to your attention.
To be an ambassador for employee ownership and promote employee engagement.
Our ideal candidate:
Operational experience, preferably in the travel or hospitality sector.
Strong problem-solving capabilities.
Willing to work a flexible schedule including evenings, weekends and bank holidays.
Food hygiene and health and safety knowledge.
Able to effectively prioritise and balance guest expectations with business priorities.
Willing to work to and promote the Groups Core Values.
Ability to understand the needs of different departments and being able to build long term relationships at all levels.
Excellent communication skills both verbal and written.
We are an employee-owned company, what does this mean?
Bi-annual tax free dividend due to our employee owned status (over £1k last full year)
Funding for any relevant training courses to aid your development
Job Security – our employee owned status provides better job security, as we can't be sold to another company
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Live in accommodation
Free employee meals
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward, recognition and engagement programs
If you feel you have the necessary skills and attitude to be successful Hotel Assistant Manager within the Alfa Leisureplex Group, click ‘apply’ today. We’d love to hear from you!
