Total 114 job vacancies by AYANA Hospitality

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
• Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions
• Coordinate with other departments to fulfill guest needs and preferences
• Provide information to guests about the resort facilities, services, and local attractions
• Promote and upsell resort amenities, packages, and promotions

• Previous experience in a similar role in the hospitality industry
• Excellent communication and problem-solving skills
• Customer service oriented with a positive attitude
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of hotel management software and Microsoft Office suite
• Fluency in English and additional languages is a plus
• Flexibility to work in shifts, including weekends and holidays

AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.

As a Front Desk Supervisor, you will greet guests, assign rooms, handle complaints, and assist with check-in and check-out procedures. You will also be responsible for providing information about our hotel, amenities, and services, as well as up-selling additional facilities when appropriate.

We are looking for someone with excellent communication and problem-solving skills, as well as the ability to multi-task and work well under pressure. Previous experience in a similar role in a large luxury resort is preferred.

• Minimum of 2 years experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

AYANA Hospitality is seeking a motivated and detail-oriented Learning and Development (Training) Officer to join our team at AYANA Midplaza, Jakarta. As the Training Officer, you will be responsible for assisting in the coordination and delivery of training programs and initiatives to enhance the skills and knowledge of our employees.

Responsibilities:

• Assist in the design, development, and implementation of training programs based on identified organizational needs
• Coordinate and schedule training sessions, including logistics and resources needed
• Create training materials and resources, including handouts, presentations, and e-learning modules
• Facilitate training sessions, either in-person or virtually
• Conduct post-training evaluations and gather feedback to continuously improve training programs
• Collaborate with subject matter experts and internal stakeholders to ensure the effectiveness and relevance of training programs

• Bachelor's degree in Human Resources, Training, Education, or a related field
• Minimum of 2 years of experience in learning and development, specifically in coordinating and delivering training programs
• Familiarity with instructional design principles and adult learning methodologies
• Strong communication and presentation skills
• Organized and detail-oriented with excellent time management skills
• Proficient in Microsoft Office Suite
• Ability to work independently and collaborate effectively in a team environment

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We are most probably one of the earliest adopters of LLM in hospitality in a production environment. Our ambition is to deploy and embed generative AI technologies into all aspects of our business - both towards guests as well as our team. We see strong potential in generative AI’s reasoning capabilities, and believe that the technology will help support our teams as we strive to provide the highest level of hospitality for our guests.

As a conversational AI engineer, you will be responsible for the following:

• Design, develop, and deploy conversational AI applications, such as chatbots and voice assistants, to assist guests and internal teams with inquiries, reservations, and personalized recommendations.
• Integrate conversational AI applications with our existing systems, such as reservation softwares, customer relationship management (CRM) tools, and property management systems (e.g., Opera).
• Collaborate with cross-functional teams, including guest experience, F&B, marketing, and operations, to identify opportunities for AI-driven solutions and implement them effectively.
• Research and stay up-to-date with the latest advancements in conversational AI, natural language processing (NLP), and machine learning to ensure our solutions remain innovative and competitive.
• Monitor and analyze the performance of conversational AI applications, making data-driven decisions to optimize their effectiveness and user experience.
• Ensure the security and privacy of guest data in compliance with relevant regulations and industry best practices.
• Provide technical support and training to team members on the use and maintenance of conversational AI applications.

• Proficiency in English with exceptional communication skills for effective prompt engineering.
• Extensive experience including deployment with OpenAI APIs, including the new Assistant API, as well as familiarity with open source models like LLama and Gemma.
• Strong passion for generative AI and language models, with a keen interest in continuous learning and application of new AI technologies.
• Experience with conversational AI frameworks such as LangChain or LlamaIndex is highly desirable.

Green Camp is an innovative program within AYANA Resort Bali that aims to educate and inspire especially young participants (ages 4 to 17 years old) to become environmental leaders. Through hands-on activities, workshops, and immersive experiences, Green Camp empowers youth to make a positive impact on the environment and communities around them.

We are seeking a passionate and experienced individual to join our team as the Green Camp Apprentice Assistant Facilitator. This role will work closely with AYANA Green Camp Lead and Junior Facilitators to ensure the smooth operation of Green Camp Ayana. 

You must have a passion for working with children and commit to environmental education.

Responsibilities

• Assist in the planning and execution of camp activities, including daily schedules and special events
• Co-lead programs and activities
• Supervise campers during all activities and ensure their safety and well-being at all times
• Assist with the set-up and clean-up of camp facilities and equipment
• Provide support and guidance to campers as needed
• Communicate effectively with campers, staff, and parents as needed
• Maintain accurate records and reflection’s on campers' attendance, behavior, and progress
• Participate in staff meetings and trainings as required
• Demonstrate commitment, reliability, punctuality, and responsible behavior
• Ability to role model positive attitude and high energy

• Only for Indonesian Citizen
• Prior teaching/leading experience either indoors or outdoors is preferable, particularly with children
• High interest in and knowledge of the natural world and sustainability
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Physically fit and dependable, able to work long hours with groups of students in nature
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Have a CPR, First Aid, or AED certification is a plus
• Diploma in Education, Communication, or other relevant fields. Fresh graduates are welcome

Join our team and be part of the continued success of Bali’s largest integrated resort. We offer an exciting career opportunity to join one of our restaurant outlets which is Ah Yat Abalone Restaurant.

Ah Yat Abalone Restaurant is renowned for its commitment to excellence in Chinese cuisine, offering a rich tapestry of flavors and culinary experiences. We are currently seeking a passionate and skilled Chopper Sous Chef to join our dynamic culinary team with details as follow:

Responsibilities:

• Demonstrate exceptional proficiency in knife skills, including but not limited to slicing, dicing, chopping, and fileting various ingredients with precision and speed.
• Execute the preparation of ingredients according to recipes and specifications, ensuring consistency in quality and portion sizes.
• Oversee and manage a designated kitchen station efficiently, maintaining cleanliness, organization, and adherence to safety and sanitation standards at all times.
• Work closely with the Head Chef and other kitchen team members to ensure smooth coordination and timely execution of dishes during service periods.
• Monitor the freshness and quality of ingredients as well as availability of the food stock, proactively addressing any issues to maintain the highest standards of food quality and presentation.
• Follow recipes and cooking techniques accurately while also contributing creative ideas for menu development and improvement.
• Demonstrate flexibility and adaptability in handling various culinary tasks and challenges, including high-pressure situations during peak service hours.

• Exclusive only for Indonesian citizens.
• Proficient in English communication.
• Min. of 2 years of solid experience in the same position in a large luxury resort or in a free-standing Chinese restaurant with a good reputation.
• Has in-depth knowledge of food safety principles and best practices, HACCP certification is desirable.
• Any formal culinary training or relevant certification from a recognized culinary institution is preferred, Diploma graduate or higher is desirable.
• Proven experience as a Sous Chef or similar role in a high-volume kitchen environment.
• Exceptional proficiency in knife skills and the ability to handle and prepare a wide range of ingredients with precision and efficiency.
• Strong teamwork and communication skills, with the ability to collaborate effectively.
• Excellent organizational skills and attention to detail, with the ability to work effectively in a fast-paced kitchen environment.
• A passion for culinary innovation and creativity, with the ability to contribute ideas for menu development and enhancement.
• Ability to thrive in a dynamic and ever-changing culinary environment.
• Willingness to work evenings, weekends, and holidays as required.

Green Camp is an innovative program within AYANA Resort Bali that aims to educate and inspire especially young participants to become environmental leaders. Through hands-on activities, workshops, and immersive experiences, Green Camp empowers youth to make a positive impact on the environment and communities around them.

We are seeking a passionate and experienced individual to join our team as the Green Camp Lead Facilitator. In this role, you will be responsible for overseeing the planning, coordination, and execution of Green Camp programs, ensuring that participants have a transformative and unforgettable experience. This roll will also be responsible for ensuring excellent safety standards and a high-quality experience during all Green Camp programs.

You must have a passion for working with children and commit to environmental education.

Responsibilities:

• To take a lead in facilitating, coordinating, and delivering residential/day outdoor education programs as well as meeting the learning outcomes of the programs
• To ensure that all the activities run following the standards, policy, and procedure to ensure safety and satisfaction
• Co-design, write/develop sessions curriculum
• Communicate and liaise with inquiries from clients, parents, and AYANA through various correspondence. 
• To contribute and to comply with, all safeguarding policies and standard operating procedures
• Maintain accurate records and reflections on campers' attendance, behavior, and progress
• Actively contribute to facility maintenance and cleaning as needed at the end of each camp day
• To work flexibly including on some evenings, weekends, or public holidays
• To facilitate activity sessions in such a way that all participants feel valued, safe, and part of a team
• To deliver a wide range of outdoor programs including team building, climbing, swimming, high ropes, river activities, hiking, biking, etc. 
• Supervise and assure physical/emotional safety of all participants
• Demonstrate ability to work effectively with individuals from diverse communities and cultures
• Demonstrate commitment, reliability, punctuality, and responsible behavior
• Build positive relationships with groups of young learners from the age of 7 to 12 years old

• Only for Indonesian Citizen
• Minimum of 2-3 years' experience in teaching/leading experience either indoors or outdoors, particularly with children

• High interest in and knowledge of the natural world and sustainability
• Highly enthusiastic and responsible person committed to teaching adults, youth, and children
• Ability to combine creativity and leadership
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Physically fit and dependable, able to work long hours with groups of students in nature
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Have a CPR, First Aid, or AED certification is a plus
• Diploma in Education, Communication, Science/Environmental Science, English Literature, or other relevant fields. Bachelor's degree is desirable

Green Camp is an innovative program within AYANA Resort Bali that aims to educate and inspire especially young participants to become environmental leaders. Through hands-on activities, workshops, and immersive experiences, Green Camp empowers youth to make a positive impact on the environment and communities around them.

We are seeking a passionate and experienced individual to join our team as the Green Camp Junior Facilitator. In this role, you are expected to be responsible, dedicated, enthusiastic, eco-friendly, and caring to help oversee campers as well as their families. This role will work closely with AYANA Green Camp Lead Facilitators to ensure the smooth operation of Green Camp Ayana. 

You must have a passion for working with children and commit to environmental education.

Responsibilities

• Assist in the planning and execution of camp programs, including preparation of the program materials for each camp session
• Co-lead programs and activities
• Supervise campers during all activities and ensure their safety and well-being at all times
• To contribute to, to comply with, all safeguarding policies and standard operating procedures
• Assist with the set-up and clean-up of camp facilities and equipment
• Documentation on each program, including daily photos to parents, and Instagram stories. 
• Provide support and guidance to campers as needed
• Communicate effectively with campers, staff, and parents as needed
• Participate in staff meetings and trainings as required
• Demonstrate commitment, reliability, punctuality, and responsible behavior
• Ability to role model positive attitude and high energy
• To work flexibly including some evenings and weekends

• Only for Indonesian Citizen
• Minimum of 1 years' experience in teaching/leading experience either indoors or outdoors, particularly with children
• High interest in and knowledge of the natural world and sustainability
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Physically fit and dependable, able to work long hours with groups of students in nature
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Have a CPR, First Aid, or AED certification is a plus
• Diploma in Education, Communication, Science/Environmental Science, English Literature, or other relevant fields. Bachelor's degree is desirable

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities:

• Design, develop, and update menus showcasing authentic Thai flavors while incorporating innovative techniques and seasonal ingredients
• Create and refine recipes for traditional Thai dishes, ensuring authenticity, flavor balance, and visual appeal
• Oversee all aspects of the Thai kitchen operations, including food preparation, cooking, and plating, while maintaining cleanliness, organization, and adherence to safety standards
• Lead and mentor a team of culinary professionals, including sous chefs, cooks, and kitchen staff, fostering a collaborative and supportive work environment
• Maintain high standards of food quality, taste, and presentation, conducting regular tastings and inspections to uphold excellence
• Monitor inventory levels of Thai ingredients and supplies, coordinate with suppliers for timely replenishment, and minimize waste through efficient usage
• Manage food costs and kitchen expenses effectively, optimizing resources without compromising quality or guest satisfaction
• Ensure compliance with health and sanitation regulations, food safety standards, and company policies, maintaining a clean, safe, and hygienic kitchen environment

• Exclusive opportunity for Thai nationals
• Has a min. of 2 years of solid experience in the culinary management level in Thai cuisine specialty in a high volume of a business free-standing restaurant with a good reputation and most talked-about
• Has a min. 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or a related major is required, Bachelor’s Degree is desirable
• Has a proven track of delivering innovative and creative Thai cuisine
• Has a strong sense of competition in the business, wants to win attitude, and is ahead of the trend
• Has strong leadership skills with an acute sense of good judgment and swift performance improvement
• Can thrive in a high-pressure environment and has a strong operational strategy that is timely
• Has in-depth knowledge of food safety principles and best practices, HACCP certification is desirable
• Has a deep understanding of the profit & loss goals, is proficient in performing regular menu engineering, and maintains an up-to-date market list

AYANA Hospitality is seeking a Marketing Communication Executive to join our team at AYANA Midplaza, Jakarta. As a Marketing Communication Executive, you will play a key role in developing and executing marketing communication strategies to promote the hotel and drive revenue. You will work closely with the Marketing and Sales team to create engaging content and implement effective marketing campaigns. The ideal candidate will have a passion for hospitality, excellent communication skills, and a strong understanding of marketing principles.

Responsibilities

• Create and implement marketing communication strategies to promote the hotel and its offerings.
• Develop and manage content for the hotel's website, social media platforms, and other marketing channels.
• Create engaging and persuasive copy for marketing materials, including brochures, advertisements, and promotional emails.
• Collaborate with the Marketing and Sales team to execute marketing campaigns and initiatives.
• Monitor and analyze the effectiveness of marketing communication activities, and make recommendations for improvement.
• Stay up-to-date with industry trends and competitors' marketing strategies.
• Coordinate with external agencies and vendors to produce marketing materials.

• Bachelor's degree in Marketing, Communications, or a related field.
• 1-2 years of experience in marketing or communications, preferably in the hospitality industry.
• Strong written and verbal communication skills.
• Proficient in using social media platforms for business purposes.
• Creative thinking and ability to generate innovative ideas.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and meet deadlines.

We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;
• Good computer skills (MS Office)
• Proficiency in English
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• A team player with high level of dedication

We are looking for a Assistant Outlet Manager to ensure all daily activities run smoothly and efficiently. Assistant Outlet Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays. Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.

Responsibilities

• Research new wholesale food suppliers and negotiate prices
• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors’ contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to our menus

• Work experience as a Restaurant Assistant Manager or similar role in the hospitality industry
• Familiarity with restaurant management software
• Good math and reporting skills
• Customer service attitude
• Communication and team management abilities
• Availability to work within opening hours (e.g. evenings, holidays, weekends)
• High school diploma; additional certification in hospitality is a plus

We are looking for an enthusiastic Bartender/Bartenderess to provide an excellent guest drinking experience. Good Bartenders will be able to create classic and innovative drinks exceeding customers’ needs and expectations. Compensation includes salary and tips.

Responsibilities

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Resume and proven working experience as a Bartender
• Excellent knowledge of in mixing, garnishing and serving drinks
• Computer literacy
• Knowledge of a second language is a plus
• Positive attitude and excellent communication skills
• Ability to keep the bar organized, stocked and clean
• Relevant training certificate
• Indonesian citizen only

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA,
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• Indonesian citizen only

We are looking for a self-driven talent for a Chef de Partie to work with our Culinary team at the finest 5-star luxury resort in Labuan Bajo, NTT.

• Has a minimum of 2 years experience in the same position in a large luxury resort.
• Has strong leadership skills with an acute sense of good judgment and swift performance improvement. Can thrive in a high-pressure environment and has a strong operational strategy that is timely.
• Has in-depth knowledge of food safety principles and best practices, HACCP certification is desirable.
• Has a deep understanding of the profit & loss goals, is proficient in performing regular menu engineering, and maintains an up-to-date market list.
• A 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or a related major is required, Bachelor’s Degree is desirable.