Total 69 fb tourism hospitality job vacancies in D12 Balestier, Serangoon, Toa Payoh

• Ensure general cleanliness of the rooms, common areas and public areas (i.e. landscape, swimming pool, carpark) are maintained consistently and in good condition as per company’s policies and procedures.
• Ensure that all linens are inspected for tears, discoloration, etc from time to time in accordance to company’s standards.
• Conduct weekly room inspections to ensure the highest standards of cleanliness and the rooms are maintained in good condition.
• Ensure effective pest control system is in place.
• Train outsource / in-house housekeeping staff on proper housekeeping procedures and the appropriate discharge of duties.
• Monitor working schedules of housekeeping staff to ensure adequate manning, supplies and equipment for staff to carry out their duties.
• Handles guest queries / comments / complaints professionally and refer and irregularities / issues to Management, when necessary.
• Ensure that the lost and found items are recorded and handled according to company’s policies and procedures.
• Prepare and maintain inventory list of all assets within each assigned room, including additions and disposal of such asset
• Conduct a detailed yearly inventory stock take to ensure accuracy of the inventory list.
• Conduct regular checks and raise any defects on the condition of fixtures and fittings and building components of the apartment prior to check-in and after check-out.
• Ensure all cleaning products and equipment in various forms are maintained in good condition as per safety guidelines and procedures of the company.
• Evaluate and make recommendations concerning cleaning products and equipment, order and maintain sufficient inventory of housekeeping supplies and equipment.
• Maintain clear and efficient communication and coordination with various departments to facilitate work performance.
• Conduct performance appraisal review of housekeeping staff and provides guidance/feedback when needed.
• Assist Residence Manager in the preparation of annual property budget for the housekeeping department.
• Perform any other duties as required and directed by Management.

Other information:

• 6-day work week
• Up to 8 working hours per day including 1 hour break for meal, or 44 hours a week
• Meal allowance

# Executive Assistant /Hospitality Banking industry

Location: Marina View

Contract Duration: 9 months

Working hours – 5days (9.00am to 6.00pm)

Singapore’s GHS - include Executive and Staff Dining, Conferencing, Reception, Vending, Wealth Hubs, Pantry services and operational support to cluster management.

Key Responsibilities:

• Support daily Operational, administrative, and analytical support to the Singapore & Asia Clusters GHS Team
• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting ensuring integrity of systems
• Carry out administrative duties , Book travel arrangements, submit and reconcile expense reports
• Gather and prepare required information for PO creation, including tracking , Research and follow up on invoices submission to CRU team
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Track, review and process periodic e-mailers for wider colleagues communications

Knowledge/Experience:

• University degree graduate with hospitality or related major
• 4 years of related working experience
• Operations, administration or assistant experience in related or similar areas (i.e.-executive, hospitality and food & beverage services)
• Experienceof client liaison experience

Send your Cv to linda@forteemp.com.sg

• Work closely with the Residence Manager to ensure maximum performance vs budget.
• Develop new sales opportunities in all industry segments from daily field calls and networking events.
• Develop and expand the property’s market share of extended stays.
• Drive Sales in assigned marketplace industrial segments.
• Create and manage property sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments.
• To conduct regular viewings, attend and manage trade shows and events to gather new leads.
• Respond to and manage inquiries from the account portfolio.
• Lead Room sales, Reservations, and marketing communications team to optimize revenue.
• Strategically target and secure key accounts.
• Contribute to strategic budget planning, marketing, and all reports.
• Focus on Market competitive performance and Segment strategy, Revenue management.
• Online distribution marketing, E-marketing, Partnership Marketing, Social Media, Database & CRM.
• Conduct showroom, site visits, and familiarization visits for potential clients, corporate bookers, etc.
• Assist in creating new reservations in the PMS system, and prepare reservation confirmations for clients.
• Ensure that all bookings are accurately communicated.
• Coordinate room inventory, assignment/blockage with the Front Desk & Housekeeping Department.
• Follow up on guest complaints and attend to service recovery.
• Assist the Sales and Finance team, trace and follow up on Corporate guests' payments as and when required.

Other information:

• 5 days work week and normal working hours

We regret that only shortlisted candidates will be notified.

We wish you all the best in your job search.

Your role shall include but not limited to:

• Responsible for all design phases of assigned projects including but not limited to space planning, details.
• Working closely with the Design Director & project teams to ensure designs are in accordance to contractual and client’s agreement.
• Working closely and assist in co-ordination with other consultants and clients when the need arises.
• Working closely with project team on producing full sets of tender & construction drawings / specifications.
• Ensuring that project assignments are completed within the given deadline.
• Reviewing of shop drawings / samples, strike-offs, and materials etc. for compliance with specifications and design intent.
• Participate in project meetings and Client presentations as needed.
• Travel internationally for assigned project presentations, coordination meetings and site visits as required.
• Flexibility in handling multiple projects.
• Able to coordinate, delegate, give feedback, and mentor subordinates regarding their work and professional development including problems solving.

Job Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Interior Design.
• At least 5 years of experience in luxury hospitality projects, hospitality background is a must.
• Strong in Interior Design conceptualizations and documentation.
• Possess adequate knowledge of Microsoft office, Sketch up. Photoshop and AutoCAD.
• Strong in time management of own project schedule, maintain project correspondence and meet strict deadlines.
• Excellent presentation skills, meticulous, creative, team player, highly motivated & possess a positive working attitude.
• Experience of dealing with international hotel operators and consultants.
• Excellent communication skills in oral and written language skills in English.
• Mandarin, oral and written skills are an added advantage (in order to liaise with Chinese speaking associates)
• Experience in managing China luxury hospitality or f&b projects would be an advantage.

Please submit your latest resume (full updated details of qualifications, experience, reason for leaving & expected salary) together with Portfolio of maximum 5MB.

We regret that only short-listed candidate will be notified. No agencies please.

We are seeking a talented Senior FF&E Designer to work on luxury hospitality projects. Working as part of a collaborative design team, you will interpret client briefs and collaborate with the Interior Design team in creating concepts, putting together sample boards and presentations for clients. You will be responsible for sourcing suitable materials and fabrics for interior finishes, artwork, furniture and lighting.

In brief

• You will prepare, schedule and select FF&E and Artwork items for the project working with the Design Leads and Design Director through every stage of the design process.
• You will develop and prepare all material finishes, ironmongery and sanitary ware specifications in partnership with the Project Designer.
• You will prepare and coordinate all FF&E documentation required for Tender issues.Create and maintain FFE budget estimate versus actual (as needed).
• You will review samples, strike-offs, shop drawings and materials etc. for compliance with specifications and design intent.
• You will participate in project meetings and Client presentations as needed. Attend Client work-sessions and design reviews as required.
• You will travel internationally for assigned project presentations, coordination meetings and site visits as required.

What we expect

• You are an experienced FF&E designer with at least 3-5 years of luxury hospitality project experience.
• You are meticulous and creative with a strong design flair and excellent presentation skills.
• You have the ability to take initiative and drive a project independently from design intent through to completion.
• You have relevant knowledge of product qualifications and sourcing, global vendor and supplier contacts.
• In addition to good sketching ability, you have proficiency in AutoCAD, Photoshop, In Design, Acrobat/Microsoft Word, Excel, PowerPoint and familiar with specification documentation.
• You must have diploma / degree certificate in interior Design.
• You have excellent communication skills in oral and written language skills in English and Mandarin (in order to liaise with Chinese speaking associates)
• Experience in managing China luxury hospitality projects would be an advantage.

Please submit your latest resume (full updated details of qualifications, experience, reason for leaving & expected salary) together with Portfolio of maximum 5MB.

We regret that only short-listed candidate will be notified. No agencies please.

• Assist the Residence Manager in the day-to-day operations of the front desk, and ensure all tasks assigned are completed promptly / on time.
• Effectively supervise and support the Front Office team.
• Perform all Front Desk-related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, and guest profile maintenance professionally following the company’s policies and procedures.
• Create and accurately update new room bookings in the system, send out guest confirmations, make any necessary amendments and cancellations in the PMS system.
• Receives and transmits messages and/or postal letters to guests promptly.
• Handle guests’ inquiries/comments/complaints in conformance with the Brand standards.
• Maintain clear and efficient communication and coordination with various departments to facilitate work performance, and to ensure that to achieve 100% guest satisfaction.
• Responsible and accountable for handling and safekeeping of cash and guest valuables.
• Ensure that the Front Desk is not left unmanned at all times.
• Assist the Residence Manager in preparing the annual property budget for the Front Office department.
• Perform any other duties as and when required by the Supervisor/Management.

Other information:

• Up to 8 working hours per day including 1 hour break for meal, or 44 hours a week
• 5-day work week and an alternate Saturday from 9am to 1pm.

# Executive Assistant /Hospitality /Banking industry

Location: Marina View

Contract Duration: 9 months

Working hours – 5days (9.00am to 6.00pm)

Key Responsibilities:

• Operational, administrative, and analytical support to the Singapore & Asia Clusters
• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting ensuring integrity of systems
• Carry out administrative duties , Book travel arrangements, submit and reconcile expense reports
• Gather and prepare required information for PO creation, including tracking , Research and follow up on invoices submission to CRU team
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Track, review and process periodic e-mailers for wider colleagues communications

Knowledge/Experience:

• University degree graduate with hospitality or related major
• 4 years of related working experience
• Operations, administration or assistant experience in related or similar areas (i.e. executive, hospitality and food & beverage services)
• Experience of client liaison experience

Send your Cv to linda@forteemp.com.sg

Key areas of responsibilities

To increase total revenue opportunities for the serviced residences under all segments such as transient, leisure, medical, relocation, corporate and etc.

1. Manage and increase traffic conversion on the serviced residences website.

2. Manage and actively coordinate all online marketing activities.

3. Take an active role of updating in terms of website content of all third-party websites.

4. GDS - Drive the revenue of GDS channels / review GDS advertising pricing with vendors / max. revenue from the respective GDS.

5. OTA and others - Ensure rate parity across all channels / manage promotion.

Primary Responsibilities

• To manage room inventory and rate categories with the objective of yield maximization for the serviced residences.
• To develop and implement policies and procedures pertaining to the revenue management functions as well as maintain and optimising proprietary and online channels.
• To be responsible for the overall management of the Reservations and Revenue Management activities to achieve budgeted goals for all segments.
• To track and establish pickup trends, occupancy history and market segment development in order to facilitate forecasting process and to enable proper sales tactical action plan based on real trends analysis and information.
• To provide lead indicators of the market for executive decisions at the management level.
• To work on room revenue management, towards to goal of meeting budgeted revenue targets for the serviced residences.
• Directly responsible for managing distribution channels and all dynamic rates and achieving budgeted targets.

Job Function

• To compile and complete rate analysis through the various distribution channels, analyse mix of business through daily trends, segmentation reporting, historical data, yield management and competitive analysis.
• To read and analyse reports and market intelligence in order to make inventory yield recommendations to gain market share.
• To compile and review 10-day forecast along with weekly forecast projections; develop assumptions to ensure full market penetration and maximization of revenue sources.
• To review and update GDS property information; market data; familiarization and recommend various promotion programmes.
• Maintain rate parity on online channels and promote production on low cost distribution channels such as brand website and direct reservations.
• To assist sales efforts in providing action plans for revenue maximization, forecasting and budgeting.
• To work with Sales and Reservations to achieve optimal distribution channels, synergy and cross-sell purpose. Chair and conduct daily and weekly revenue meeting to outline strategies and hurdles within our systems to ensure the highest mix of room occupancy and RevPar through the various booking sources.
• To train and improve the performance of reservations and all front office personnel responsible for upsell revenue and category management
• To regularly audit distribution channels and all segments for compliance to approve rate grid. To ensure all rate grid and reporting guidelines are followed. To work closely with Sales Department. To communicate strategy to all relevant departments via regular revenue meetings.
• To maintain optimal forecast accuracy and a forecast outlook of 3 months at any point of time.
• To maintain channel availability and visibility with one year availability of best available rate at any point of time.
• Besides selling rooms, the Assistant Revenue Manager will also handle all other promotional events of the serviced residences.
• Any other suitable task or project as and when assigned by the Management.

Skills and experience required

• Diploma or Degree in Hospitality Management or an equivalent/relevant
• Min. 2 years of working experience in the hospitality industry or a similar role
• Strong communication and analytical skills
• Self-motivated, dynamic, result-oriented individual and a team player with strong business acumen
• Knowledge of Property Management systems and Microsoft Office applications

We regret that only shortlisted candidates will be notified.

We wish you all the best in your job search.

Marketing/Channel Specialist

Responsibilities:

• Develop customers: Responsible for the company’s study abroad and study tour channel development.

• Channel analysis: Collect and analyze channel-related data, evaluate effects, and optimize.

• Channel promotion: Formulate and implement channel promotion strategies to improve the competitiveness of the company's products and services.

⁠• Self-media promotion: Video production and platform promotion.

Requirements:

• Minimum Diploma/Fresh grads majoring in media, marketing and other related majors are welcome.

• Prior experience is a bonus

• Good communicator and self management, with a mix of technical competence and acute business acumen.

• Excellent time management and multi-tasking

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty

• Be familiar with marketing features, creator tools, and best practices

• Fluent in Chinese and English

• You are highly encouraged to provide samples of your past work, along with your resume

(Priority will be given if you hold a tour guide certificate)

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

NorthLight School is a MOE specialised school that aims to be a choice school to prepare youth for life and living. Regardless of their starting points in life, we believe that they can SHINE. We invite mission-minded individuals with the requisite skill sets and experiences to join our team to help these students on their education and life journey to achieve success.

TEACHER - HOSPITALITY SERVICES

Main duties and responsibilities:

• Mentor students to develop their capabilities in hospitality services.
• Inspire students to have confidence and advise them on their career path.
• Design effective instructional materials to enhance students' learning.
• Create conducive and industry-oriented learning environment to develop students' thinking and maximize their learning abilities.

Requirements:

Basic

• Diploma/Degree holder in Hotel, Food & Beverage Operations, Culinary or equivalent.
• At least 3 years of work experience in hotel or F&B industry.
• Knowledge and skills in F&B operations, housekeeping, and customer service.
• Knowledge and skills in food preparation and kitchen practice for the position of Teacher (Chef).
• Team player with excellent interpersonal and communication skills.

Advantageous

• WSQ ACTA and/or DACE qualifications.
• Knowledge and skills in making pastry and baking.
• At least 2 years of teaching experience.

We offer:

• 5-day work week
• Learning and development opportunities
• School holidays scheme

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Description

- To develop business opportunities, leading to sales closure

- Identify and pursue prospects through various leads

- Develop and maintain good relationships with existing and new customers

- Evaluate and recommend suitable programs to customers

Job Requirement

- Self motivated and driven

- Strong communication skills

- Able to work independently and team player

- Able to speak English and Mandarin fluently